Further Education and Training Certificate: Contact Centre Operations
I. Classification
II. Quality Assurance
III. Historical Framework
🎓 Qualification Details
This qualification is registered on the OQSF sub-framework. Quality assurance is overseen by the SERVICES. It is officially originated by Generic Provider - Field 03.
Sub-framework: OQSF. QA Functionary: SERVICES
🏅 Verification Certificate
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Further Education and Training Certificate: Contact Centre Operations
SAQA ID: 71489
Generated: 2026-10-23 22:44:49
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This qualification is generally eligible for NSFAS funding if offered by a public university or TVET college. Students must meet financial eligibility criteria (household income under R350,000) and academic requirements. Read our full NSFAS Guide & Check Deadlines ↗
This qualification is registered at NQF Level NQF Level 04 on the National Qualifications Framework.
Credits: Requiring 132 credits, this indicates the estimated volume of learning. On the NQF, 1 credit represents approximately 10 notional hours of learning.
Qualification Type: It is classified as a National Qualification.
Field of Study: This qualification falls under the Field 003 - Business, Commerce and Management Studies classification.
* Freemode is an independent platform. This information is presented for educational purposes and is synced from official SAQA records. Always verify critical details directly with the provider or the official SAQA database.
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❓ Frequently Asked Questions
What is the SAQA ID for Further Education and Training Certificate: Contact Centre Operations?
The SAQA ID for Further Education and Training Certificate: Contact Centre Operations is 71489.
What NQF level is this qualification?
This qualification is registered at NQF Level NQF Level 04.
How many credits is this qualification worth?
It consists of 132 credits.
Is this qualification still registered and active?
Yes, it is currently registered and active on the NQF.
What APS score is required?
APS requirements vary by institution. Please check the institution profile for specific admission points.
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